SS
Sthembile S
1 reviews | Active since Jan 2017
29 Jan 2017, 06:30
Stranded
<p>I changed from contract to prepaid, when it was changed i got a problem i couldnt send to any sms shortcodes, i cannot use my bank app because i need to send to an sms to a shortcode for it to be activated.</p> <p> </p> <p>I called 808 they said they cannot help me i need to call 1555, i did and they told me they only deal with internet problems i need to call 808 and they also sent me back to 1555. All in all i became a yoyo going back an forth bt till today the problem stands</p>
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MTN South Africa's replyOfficial
06 Feb 2017, 21:14Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that we managed to resolve the problem you were experiencing.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply06 Feb 2017, 21:14
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that we managed to resolve the problem you were experiencing.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,