1 reviews | Active since Jan 2012
Stores and Call Center do not answer calls!!!
I have tried calling the following stores: Cape Gate, Tygervalley, Canal Walk, Waterfront, Cavendish, Airport AND your Call Center and NO ANSWER, lines just rings. ALL of these stores are still open at 18:30 on a Saturday and it is unacceptable that your staff just don't answer. I was at your Cape Gate store at about 17:00 and there is more than enough staff standing around to answer a call. And when I could not get through to your stores, I called the call center, guess what the automated system said the call center is experiencing problems please use self-help!!! Really??? and I am a potential new customer who just wanted info on a new contract, think it may be better just to stick to my current service provider! First impressions actually DO count!!!! Jack up MTN
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called *** and spoke with Hanno,your husband,who was kind enough to furnish me with your contacts details which was forwarded to a staff member who will be calling you between 12:00-01:00 PM today,as per Mr Meiring's request.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:*** .
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called *** and spoke with Hanno,your husband,who was kind enough to furnish me with your contacts details which was forwarded to a staff member who will be calling you between 12:00-01:00 PM today,as per Mr Meiring's request.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:*** .