SP
Susan P
1 reviews | Active since Sept 2010
06 Jun 2016, 08:49
Store unmanned
<p>I have been trying for 2 days to contact your Laguna Mall store ***). MTN Vredenburg verified that the number is correct. On our social media page (Langebaan News & Info) everyone is also complaining that no one picks up the phone, ever. Is this store permanently unmanned? Is the phone lines permanently out of order? What is the permanent problem at this store? My advice to you: please close it PERMANENTLY. It's of no use to us. I'm driving 30kms now to your Vredenburg store, because I'm not going to waste my time with a store not bothering to answer their phones. Terrible. I (and everyone else in Langebaan) would really like to know the reason for this make believe store please. Are you paddling drugs or perlemoen from there and the phones are just for show?</p>
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MTN South Africa's replyOfficial
06 Jun 2016, 15:35Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Jun 2016, 15:35
Official
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,