1 reviews | Active since Aug 2009
Store Payment Allocation & 30GB Data not allocated
I am still waiting for a payment that was made in the MTN Northgate store to be allocated to my account. I have called the call centre multiple times (both in MTN stores and the MTN call centre) but still have a payment of R741.20 that has not been allocated to the account. I was then debited for the amount the same amount. <br> <br> On renewal of my contract in January this year, i was meant to have 30GB data allocated to my contract as per the special running at that stage. After more than 3 calls to the call centre i still have not received the data. Its a pity as i generally sing MTN's praises to other people moaning about their providers, however i am not sure now. <br> <br> This unfortunately is after i have sent the required information through to multiple different people who all promised to have it resolved.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax the proof of payment to *** in order to assist with allocating the payment to your account.
The system shows that the 30GB data bundle was loaded on 2016-01-03 on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax the proof of payment to *** in order to assist with allocating the payment to your account.
The system shows that the 30GB data bundle was loaded on 2016-01-03 on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
