LO
Lee O

1 reviews | Active since Aug 2009

01 Mar 2016, 14:49

Store Payment Allocation & 30GB Data not allocated

I am still waiting for a payment that was made in the MTN Northgate store to be allocated to my account. I have called the call centre multiple times (both in MTN stores and the MTN call centre) but still have a payment of R741.20 that has not been allocated to the account. I was then debited for the amount the same amount. <br> <br> On renewal of my contract in January this year, i was meant to have 30GB data allocated to my contract as per the special running at that stage. After more than 3 calls to the call centre i still have not received the data. Its a pity as i generally sing MTN's praises to other people moaning about their providers, however i am not sure now. <br> <br> This unfortunately is after i have sent the required information through to multiple different people who all promised to have it resolved.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2016, 15:32
Official
Hello leeolsen,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly fax the proof of payment to *** in order to assist with allocating the payment to your account.

The system shows that the 30GB data bundle was loaded on 2016-01-03 on your number.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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