YB
Yvonne B
1 reviews | Active since Oct 2011
22 Jul 2015, 10:16
Store:dont know when they will send yr new phone!?
On 09 July 2015 my new phone application with MTN was approved - today (22.7.15) I was told by the store that they don't know when my new phone will be sent to me! <br> REALLY!!!! Its almost that time of the month when my account has to be paid - I'm sure I've been billed for it!!!
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 12:23Hello Be Nice,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
MTN South Africa's reply30 Jul 2015, 12:23
Official
Hello Be Nice,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***