Store complaint and False product sold to gain sales

Good day I would like to lay a complaint about the Vantage store, branch code:0235. On the 24th of February 2020 I receive a claim from my personal insurance I have with Edgars, The phone I was granted was a brand new Huawei Y9 Prime worth R4999, so after received the phone I made sure that its also insured then decided I want to buy a Glass screen protector. I went to MTN vantage store looking for glass screen protect as I was assisted by Malengolo Bafolo. She then advised me to opt for a silicon screen protector that she guaranteed that its better than glass screen protector as I paid an amount of R299 mind you I am used to buying glass screen protector which cost between R200 - R249 and I never had any problems because once the phone falls the glass gets broken and I take it off and buy another one. On the 8th of March I was at my friends wedding so I was busy texting and then some guy knocked against me, and my phone screen & LCD was damaged. When my phone fell in my hands I thought its only the silicon that will be damaged but it happened that my phone was damaged badly, so now my question was what was the Silicon for when that happens? On the 9th which is yesterday I went to the Vangate store to find out how can this take place when I have paid R299 for silicon that was garunteed that its better than glass screen, they advised me that the Silicon only protects phone screen for scratches and I advised them that's not I wanted in the first place I wanted a glass screen to protect phone screen and LCD. I wanted to speak to Malengolo Bafolo so that she can explain to me what she guranteed in the first place but she was at the back as her Supervisor Allison Petersen advised that she was busy with something because I saw her when I entered the store that she is available. What ****es me off is the fact that she was not there to defend her self as I put my whole trust in what she has advised that Silicon its much better and its the best, I decided to buy quality as I decided not to go to the pakistan and buy glass screen because they advise me that its R80 but I decided to go to MTN as I trust the brand, I have bought my screen protector there many times not once not twice as I am a subscriber for cellphone insurance for 2 cellphones for more than 10 years and this worries me because I am starting of not upgrading anymore as both my contracts are due in May and the other one in September 2020. I asked Allison Petersen if there is something that can be granted to me whether to fix the LCD and phone screen as I was misinformed about the product I bought and she said there is nothing I can do other than having to pay for the phone even though I was advise to buy the Silicon and I think Malengolo Bafolo sold me the product just to increase her commission in sales because all the things she said about the product she sold to me are not worth it and I dont think I would advise any of my friends family to opt for MTN for the service that they offered which was all lies, I am a good paying customer as I never had any payments not made in time for the past 10 years. After they were not willing to assist me I had to go to my insurance and they advised me that I will have to pay an access of R1000 and mind you I still need to pay 30% of R4999 for a new phone and this is unacceptable and disgusting as i only had my phone for 13days.

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