Storage Downgrade
<p>i booked in my iPhone 6s 16G on the 7April at the MTN walk in repir center. It was taken in and on Monday I called in to check how far it was but there was no info and after 2 days of trying I finally went to collect it as I had received a refurbished unit. I particularly didn't mind at first until I sat this morning to check my storage capacity. I was promised that my new refurbished unit would be an iPhone 6s 64G but when I check my data capacity I see that I have Used storage is 4,2GB and available is 7,62 GB which totals 11,82 GB. From having more on my old phone to being promised more capacity of 64GB to only have less is greatly disappointing and a bridge of promise. They have misrepresented themselves and **** to me. I am very angry right now and do know how to handle this matter. Am awaiting my lawyers feedback </p>
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MTN South Africa's replyOfficial
13 Apr 2017, 18:45Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply13 Apr 2017, 18:45
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,