MN
Masixole N

1 reviews | Active since Jul 2011

11 Dec 2015, 06:31

stopping billing me

I cancelled my contract reference ***. my contact ended in October therefore you should only be debiting the +- 42 rand you charged on the contract for 500mb but you are adding packet switched data call charges of an amount I have never seen throughout the lifetime of this contract. Whats worse is this data stick is no longer in use for the last 6 months and has been sitting in my bottom drawer and therefore you have to right to debit my account for these bogus amounts for a service that has clearly not been used or touched in a long time! since the contract was cancelled on the 5th of november I expect no more charges from you and I want these mysterious shady high switched packet data calls that have sprung up on my statements for the last two months removed from my contract immediately.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Dec 2015, 17:36
Official
Hello bvovo,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The contract has been cancelled and converted to prepaid. The account balance reflect R 595.05 the debit order returned unpaid.

Thank you for your time online, please be advised that we have sent the request to the billing department to validate the usage on the October and November invoices, we have requested from them to send to you the URL report that will reflect that the sim card has been used on the internet in the time for the billing in October and November month. Please allow +-7-15 working days to be finalized.

Kind Regards,

Alice van der Merwe

***

Best regards,