Stop taking my airtime!!!
<p>Firstly, the story of you deciding to "reserve" customer's airtime for them is COMPLETELY ridiculous. And now since your fumble, you can't seem to get it together. I have been with mtn for almost 10 years and I haven't had as much of an annoying problem as I have today. I'm irritated because I have called multiple times explaining what has happened and yet nothing has changed. Just stop taking my airtime!!! I haven't converted it to data for a reason!!!! </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. To release airtime from being reserved for Data kindly switch off your mobile data then switch it back on or restart your phone. Data gets reserved for data when you are using applications that requires large volume of data, this is to ensure that your Internet session is not interrupted.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. To release airtime from being reserved for Data kindly switch off your mobile data then switch it back on or restart your phone. Data gets reserved for data when you are using applications that requires large volume of data, this is to ensure that your Internet session is not interrupted.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,