1 reviews | Active since Sept 2015
Stop *****ing my money!
<p>I am now finally a pay-as-you-go customer however you peolpe are still taking my money from my account every month. STOP taking my money immediately!</p> <p>Your Call Centre cannot assist me. When they put me through to the pay as you go department, they cannot assist me as they do not have access to my banking details and previous contract information etc. When I am put through to the Contract Department, they refuse to help me as thy say mu number is not on contract.</p> <p>I want someone to get back to me immeditiately - confirming that you will no longer debit my account. I DID NOT give you permission to do so.</p>
Good day Lyrichia,
Thank you for your post.
Kindly be advised that the invoice dated 2016-11-14 was the last invoice billed for your account which was debited on the 2016-11-30. The invoice dated 2016-11-14 was for usage from the 2nd to the 14th of November 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Lyrichia,
Thank you for your post.
Kindly be advised that the invoice dated 2016-11-14 was the last invoice billed for your account which was debited on the 2016-11-30. The invoice dated 2016-11-14 was for usage from the 2nd to the 14th of November 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***