1 reviews | Active since Oct 2014
STOP *****ING MY AIRTIME!!!!!
Good day<br> <br> Hope this finds you well.<br> <br> I find it utterly disturbing that I have to buy more than hundred rand of airtime a day. Sad thing is, each time i load airtime or convert it to data it mysteriously disappear. Then out of desperate measures I have to load airtime again and this too disappears.<br> <br> Why on earth are you *****ing my airtime. i know for a fact i am not the only customer to complain about this query. I have decided to just payoff the outstanding balance on my contract with MTN cause one cannot go on like this. Money does not grow on trees!!!.<br> <br> Get your $*&^ in order. I phoned your freaking useless call center and of cause you going to tell me its internet usage. FYI - I have WIFI<br> <br>
Thank you for taking time to raise your concerns with MTN
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Nompumelelo
REQ:***
Best regards,
