lS
lynne S
1 reviews | Active since Feb 2012
19 Jan 2016, 12:18
stop *****ing from your customers
I bought data on saturday, suddenly yesterday nothing works on my phone. I still had sms'es left and airtime when i checked it on monday. i just found out how to check my data usage on my phone seeing as i have always switched off my data when not using my phone and i always close all my apps on exit. i only used 271MB of data. so where is the balance of my data, my sms'es and the airtime i had on my phone. I expect a full report to be emailed to me before the end of the day or else i will contact the consumer council and report this **** you people are running.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 15:28Hello lynnes1986,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you had 1 day data bundle purchased on the 2016-01-17 @ 09:10:54 which expired on the 2016-01-18 @ 03:00:59 . 1 sms was purchased on the 2016-01-18 @ 19:23:11 using your loyalty points ans the sms was sent out on the 2016-01-18 @ 19:24:01. As for the weekly data bundles you had, there has been internet connections using them.
On your Samsung Galaxy S III Mini check you active connections on Settings, data usage, below you will see active internet connections actively running.
Note that applications which the functionality of your internet depends on,such apps are not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you had 1 day data bundle purchased on the 2016-01-17 @ 09:10:54 which expired on the 2016-01-18 @ 03:00:59 . 1 sms was purchased on the 2016-01-18 @ 19:23:11 using your loyalty points ans the sms was sent out on the 2016-01-18 @ 19:24:01. As for the weekly data bundles you had, there has been internet connections using them.
On your Samsung Galaxy S III Mini check you active connections on Settings, data usage, below you will see active internet connections actively running.
Note that applications which the functionality of your internet depends on,such apps are not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 15:28
Official
Hello lynnes1986,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you had 1 day data bundle purchased on the 2016-01-17 @ 09:10:54 which expired on the 2016-01-18 @ 03:00:59 . 1 sms was purchased on the 2016-01-18 @ 19:23:11 using your loyalty points ans the sms was sent out on the 2016-01-18 @ 19:24:01. As for the weekly data bundles you had, there has been internet connections using them.
On your Samsung Galaxy S III Mini check you active connections on Settings, data usage, below you will see active internet connections actively running.
Note that applications which the functionality of your internet depends on,such apps are not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you had 1 day data bundle purchased on the 2016-01-17 @ 09:10:54 which expired on the 2016-01-18 @ 03:00:59 . 1 sms was purchased on the 2016-01-18 @ 19:23:11 using your loyalty points ans the sms was sent out on the 2016-01-18 @ 19:24:01. As for the weekly data bundles you had, there has been internet connections using them.
On your Samsung Galaxy S III Mini check you active connections on Settings, data usage, below you will see active internet connections actively running.
Note that applications which the functionality of your internet depends on,such apps are not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,