AJ
Angelique J

1 reviews | Active since Aug 2013

06 Feb 2016, 10:50

Stop stA A@ling and Deliver some service!!!

I am a pay as u go customer. I loaded a 250mb night express to do my tasks on the internet... As i was trying to connect and connect and connect....i eventually gave up! Which at the end of the day was not a problem from my side! When i called ur call centre,Lungile sumthing let me wait for quite a long time just to get back on the phone telling me that caus I USED 2MB FROM 250MB THAT I HAD FORFEITED THE REST OF THE DATA!!!! <br> <br> WHAT THE HELL!!?? THAT 2MB USED IS PROBABLY ME TRYING MY BUTT OF IN ORDER TO USE WHAT IS SUPPOSED TO BE MINE! NOW SHE TELLS ME I LOST IT!!! THATS THE **** PART OF BEING ON THE MTN NETWORK...THEY ARE ALWAYS THE BENEFICIARIES! NEVER THE CUSTOMER BEING RIGHT...!<br> <br> I WILL IN FUTURE ENCOURAGE ALL MY FELLOW STUDENTS AND STAFF NEVER TO BUY NIGHT EXPRESS DATA FROM YOU,OR WHATEVER DATA BUNDLES FOR THAT MATTER... <br> <br> WE WORK WITH DATA... YOU PROVIDE IT.... SO PLEASE MEET US HALF WAY!!?<br> My number is ***(hide)<br> And everytime I use R8 airtime i am suppose to get R200 airtime and 100mb... But everytime I must use R9 because MTN IS R0BB!NG ME FROM AIRTIME!! SICKENING REALLY!

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Feb 2016, 15:43
Official
Hello Why1990lovey,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have credited you with R5 airtime as a refund.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***