TM
Thomas M
1 reviews | Active since Aug 2011
21 Jun 2019, 13:11
STOP spamming my number
I am receiving million SMSes everyday since I ported to MTN. How do I stop these SMSes? I don't want MTN to send me any marketing SMSes. You are draining my battery and wasting my time with your useless SMSes. Please opt me out of any marketing related SMSes.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Jun 2019, 07:40Good Day Thomas
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly follow any of the below steps to opt out for direct marketing :-
MyMTN App : From the home screen
1. Click on Manage2. Manage Consent screencomes up3. Toggle the on/off buttonsto turn off consents
or you may
1. Dial *135#
2. Select ‘pre-paid service’
3. Then select ‘Change Consent Settings’ and follow prompts
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly follow any of the below steps to opt out for direct marketing :-
MyMTN App : From the home screen
1. Click on Manage2. Manage Consent screencomes up3. Toggle the on/off buttonsto turn off consents
or you may
1. Dial *135#
2. Select ‘pre-paid service’
3. Then select ‘Change Consent Settings’ and follow prompts
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply24 Jun 2019, 07:40
Official
Good Day Thomas
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly follow any of the below steps to opt out for direct marketing :-
MyMTN App : From the home screen
1. Click on Manage2. Manage Consent screencomes up3. Toggle the on/off buttonsto turn off consents
or you may
1. Dial *135#
2. Select ‘pre-paid service’
3. Then select ‘Change Consent Settings’ and follow prompts
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly follow any of the below steps to opt out for direct marketing :-
MyMTN App : From the home screen
1. Click on Manage2. Manage Consent screencomes up3. Toggle the on/off buttonsto turn off consents
or you may
1. Dial *135#
2. Select ‘pre-paid service’
3. Then select ‘Change Consent Settings’ and follow prompts
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
TM
Thomas M's updateReviewer Update
24 Jun 2019, 11:19Every section is saying NO but I am still receiving marketing SMSes. I regret moving over to MTN. Now I regret changing to MTN. I hate these ******* SPAM that you are sending me.
TM
Thomas M's update24 Jun 2019, 11:19
Reviewer Update
Every section is saying NO but I am still receiving marketing SMSes. I regret moving over to MTN. Now I regret changing to MTN. I hate these ******* SPAM that you are sending me.
MTN South Africa's replyOfficial
25 Jun 2019, 09:39Good Day Thomas
Please accept our apologies for any inconvenience caused.
Kindly note that a request has been sent to our marketing team to have your number opted out.
We would like to assure you that it is certainly not our intention to dissatisfy you.
Warm RegardsBrendah Langa
Complaints Management team
Please accept our apologies for any inconvenience caused.
Kindly note that a request has been sent to our marketing team to have your number opted out.
We would like to assure you that it is certainly not our intention to dissatisfy you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply25 Jun 2019, 09:39
Official
Good Day Thomas
Please accept our apologies for any inconvenience caused.
Kindly note that a request has been sent to our marketing team to have your number opted out.
We would like to assure you that it is certainly not our intention to dissatisfy you.
Warm RegardsBrendah Langa
Complaints Management team
Please accept our apologies for any inconvenience caused.
Kindly note that a request has been sent to our marketing team to have your number opted out.
We would like to assure you that it is certainly not our intention to dissatisfy you.
Warm RegardsBrendah Langa
Complaints Management team