1 reviews | Active since Jul 2016

26 Jul 2016, 07:43

Stop spamming me!

<p>MTN have been spamming me with SMSs since May by sending 4 or 5 SMSs per week. I have opted out but they still continue to send me 4 or 5 SMSs per week. Just STOP!!!!!</p> <p> </p> <p>I do NOT want to be contacted by MTN. But this website makes it compulsory to add a phone number. Just stop. Don't SMS me. Don't call me. Just stop.</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply26 Jul 2016, 12:59
Official

Good Day Carla Ferreira

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have sent a request to our marketing team to opt- out your cell number from our marketing promotions.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********

Best regards,

's update28 Jul 2016, 07:25
Reviewer Update

Thank you Zukiswa.

Perhaps you can also give the following feedback to the marketing team:

They should review the frequency of contacting clients with marketing messages. I am a marketer myself, so I understand the importance of communicating relevant content/messages to clients at the right time. However, one should always strive to find the right balance between communicating too little and too much. 5 times a week is simply too much.

Kind regards,

Carla

's update22 Sept 2016, 13:55
Reviewer Update

MTN has subsequently resumed to spam me with SMSs. What will it take for you to get the message? I do not want to be contacted by you!