SV
Sindie V
1 reviews | Active since Jul 2019
10 Jul 2019, 08:47
STOP SMSSING ME!!!
I get a massive amount of adverts per day from MTN. Now I started getting Voice mail smsses every 2 minutes through the day and night. I have to switch my phone of at night just not to hear the smsses. This is only from one miscall that happened 4 days ago....and I still get the same sms for this miss call every 2 minutes....Im not joking with the every 2 minutes....this is crazy. The message reads: At 12:36 on 07 Jul 2019 you received a call from*********. Buy an MTN WOW daily voice bundle from as little as R7 and get 20min. T&Cs apply. PLEASE STOP ALL ADVERTS AND VOICEMAIL SMSSES!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Jul 2019, 12:45Good day Sindie
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have requested for your number to be opted-out from receiving marketing messages from MTN. I have also escalated your query to the support team to investigate and resolve the issues with the repeated voicemail lite messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have requested for your number to be opted-out from receiving marketing messages from MTN. I have also escalated your query to the support team to investigate and resolve the issues with the repeated voicemail lite messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply11 Jul 2019, 12:45
Official
Good day Sindie
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have requested for your number to be opted-out from receiving marketing messages from MTN. I have also escalated your query to the support team to investigate and resolve the issues with the repeated voicemail lite messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have requested for your number to be opted-out from receiving marketing messages from MTN. I have also escalated your query to the support team to investigate and resolve the issues with the repeated voicemail lite messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's replyOfficial
12 Jul 2019, 14:08 Good day Sindie
Please can you advise if you are still having a problem with repeated voicemail lite messages.
Warm RegardsJessica Complaints Management team
Please can you advise if you are still having a problem with repeated voicemail lite messages.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply12 Jul 2019, 14:08
Official
Good day Sindie
Please can you advise if you are still having a problem with repeated voicemail lite messages.
Warm RegardsJessica Complaints Management team
Please can you advise if you are still having a problem with repeated voicemail lite messages.
Warm RegardsJessica Complaints Management team
Best regards,