CB
Christopher Brodie-smith

1 reviews | Active since Jan 2011

31 May 2017, 10:07

STOP SMS SPAMMING!!

<p>I am sick and tired of hearing from MTN data! Every day for the past MONTH I have had a message saying you used R1 on 1MB... I WILL TAKE THIS FURTHER IF YOU DO NOT STOP HARRASSING ME!!!!!!!!!!</p> <p> </p> <p>I WILL KEEP SPAMMING YOU UNTIL YOU RESPOND PROPERLY. FORWARDING TO YOUR MARKETING DEPARTMENT WILL NOT HELP</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Jun 2017, 22:57
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that Marketing sms's are send from the Marketing systems and for your number to be removed from their target list a request must be forwarded to them.

Messages that are not send from Marketing are balance and usage notifications which are automatically sent by the Network. We will escalate this matter to the Marketing Team to check if your number is on their list and opt it out.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

CB
Christopher Brodie-smith's update06 Jun 2017, 10:33
Reviewer Update

Messages have seemed to have stopped. Thank you