SN
Susan N

1 reviews | Active since Feb 2014

14 Jun 2015, 11:38

Stop shunting me around

I have explained many times on emails to your offices and on HelloPeter my situation of not having a contract with you while you keep on deducting money from my bank account.I am not going into that again after 4 months of struggling to get my money back from you.I did not sign up for the 2 contracts with you that you deducted money for since January.And when I eventually in March signed up for 1 contract,just to at least get you to see that I am willing to meet you halfway,you zeroed all the credit I had and paid for on the one contract and charged me a CLAW BACK fee on the other number because a changed my contract before it ran out end of 2016 !!!!But that's not all.You now also zeroed the over R1,000 airtime I had on the one number I have kept.This is the same as *****ING.You sommer decide what you want to credit my phone with and what you want to cancel.You even cancelled previous months' airtime minutes if I did not use it all up during the month...And to top it all-I cannot make any calls since Thursday:CHECK NETWORK SERVICES.Your service is more than pathetic.I think that you should be closed down and fined for all the misery and anger you cause.Give me back my money.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2015, 10:29
Official
Hello ZsuesZ,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that on the 2015-03-20 there was a request to migrate number *** to prepaid. When the request was done you were advised that the airtime on the number will be forfeited. The amount of R R634.66, was cancelled as you were moving to prepaid and cannot carry over from a contract.

The claw back fees are charged on an early termination of the contract or an upgrade to a lower package. An upgrade was done on number *** on the 2015-03-13.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***