MN
Mthokozisi N

1 reviews | Active since Nov 2012

28 Mar 2019, 12:33

Stop Sending Me These SMSs

I have called MTN 4 times in the last 2 weeks asking them to unsubscribe me from these emails:

Y'ello,Get Double your Bundle. 30 Min FREE on buying 30 MTN-MTN Minutes for R10 valid for 7 Day. Dial *142# & select DOUBLEVOICE to buy now. Ts&Cs

Every time the call center agent tells me I have been unsubscribed but I keep getting the SMSs and I get them every day. Like seriously MTN??? What more do you want me to do?? I don't want these SMSs. Maybe I need to move both my numbers to another network because this is not on. If you cannot honor a simple request like this then what am I still doing with you guys????

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Mar 2019, 08:12
Official
Good day Mthokozisi

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note we have sent a request to the marketing team to assist with the matter. 

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst