AS
Ada S
1 reviews | Active since Sept 2015
29 Sept 2015, 09:50
Stop robbing me
I keep losing airtime from my balance and would like MTN to explain to me what is going on because the explanation I got this morning that I was using the internet when was billed more than R50 for it yet its hard to even use Facebook in the evenings because of the congested network so how did this happen? please help and this is not the first time
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 09:23Hello Adawyz,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2015, 09:23
Official
Hello Adawyz,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,