Stop passing the buck & take responsibility for your customers otherwise someone else will!!

On the 16th of December 2020, I visited your Gateway MTN branch to enquire about upgrading my contract.

I was assisted by Dolly Mbangi (Gateway Shopping Centre G380). She advised of the deal available specifically for me & also that my contract was ending on the 17th of December 2020 & should I not upgrade I would be billed an amount of R811-00 (I stand to be corrected on the exact amount). Being a loyal MTN customer & having not made a decision on the contract I intended entering into, I decided to opt for a month to month contract. Dolly advised that I had to pay an upfront pro rata which I was not exactly happy with as I was not a new customer but an existing customer merely upgrading the contract. I did however oblige. Then she requested documentation from me like bank statement & payslip which I.did not have with me as I was an EXISTING customer!!! I even argued this point to her but she insisted advising that she requires these docs to which I advised I can email to her the following day due to it being a public holiday. She finally agreed, but she did not give me a copy of the contract that I entered into. I emailed her the docs the following day as promised & asked for a copy of my contract & acknowledgement of my docs but non was received to this date. Neither has Dolly responded to any of my queries via email. I received an sms from MTNon the 22nd of January 2021, stating I owe R932-55. I spoke to Nelisa (Ref***). Still so confused advised query sent to billing & I must follow up on Thursday. I called today (28 January 2021) & I spoke to Snqobile (Ref ***) & same story. Nobody seems to be able to assist me with regards to this query. From the initial call log on the 22 of January 2021 to today, nothing happened to this query???? It is frustrating for me to relay the story every time I call in. Ryan Pillay, Snqobile's Manager was in a meeting & she advised that he will call back. I am still waiting!!!!!! Absolutely pathetic services from MTN, no customer care. STOP PASSING THE BUCK & START TAKING RESPONSIBILITY FOR YOUR CUSTOMERS OTHERWISE SOMEONE ELSE WILL!!!!!!