KR
Kyle R
1 reviews | Active since May 2015
06 Sept 2018, 06:17
Stop order problem
What can I say that hasn't already been said!
When I checked my bank account yesterday I saw that you did not take the full amount off as per invoice even though this is done through a debit order. I've logged calls on your website that have never been responded too. This is my reason for this complaint.
I requested that you let me know what is going on, but have not received any feedback, but then again I never expected a response because you are extremely useless when it comes to these requests/complaints. The reason is because they are not visible to the public. This is my reason for reviewing your pathetic service here.
I don't own any social media account and don't intend to ever. I see that the only way to get a response from you is to shame you on social media, then you respond. You do know that this is the way you lose customers.
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Replies (2)
MTN South Africa's replyOfficial
06 Sept 2018, 06:58Good day Kyle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the latest debit order that went off your account (31/08/2018) was for your invoice dated 26/07/2018. Your next debit order for 30/09/2018 would be for the amount of R3242.40 which is for invoice dated 26/08/2018.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Sept 2018, 06:58
Official
Good day Kyle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the latest debit order that went off your account (31/08/2018) was for your invoice dated 26/07/2018. Your next debit order for 30/09/2018 would be for the amount of R3242.40 which is for invoice dated 26/08/2018.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
KR
Kyle R's updateReviewer Update
07 Sept 2018, 06:54I have the previous invoices and statements, and it was definitely not for the amount you show. The amount taken off was R 3107.68, would you like a copy of the invoice or my bank statement, I have all the proof. I've never received an invoice for less than R3000.00.
Please check your records/facts before posting here making me look like the idiot, do you think I don't have better things to do. Coudn't you be more professional?
Let me make another statement:
At the end of this month or next (September 2018 or October 2018) I will be billed for the full amount, and I will again put in a complaint, but we won't go through this again, I will move my business elsewhere. I know that I'm only one subscriber, but that's how things start!
KR
Kyle R's update07 Sept 2018, 06:54
Reviewer Update
I have the previous invoices and statements, and it was definitely not for the amount you show. The amount taken off was R 3107.68, would you like a copy of the invoice or my bank statement, I have all the proof. I've never received an invoice for less than R3000.00.
Please check your records/facts before posting here making me look like the idiot, do you think I don't have better things to do. Coudn't you be more professional?
Let me make another statement:
At the end of this month or next (September 2018 or October 2018) I will be billed for the full amount, and I will again put in a complaint, but we won't go through this again, I will move my business elsewhere. I know that I'm only one subscriber, but that's how things start!