1 reviews | Active since Jun 2019
Stop MTN spam.
I have been with Vodacom for 16 years and just ported my number to MTN for the Afrihost Mobile offering. So far everything is going well except for the daily promotional messages.
I have tried *130*603# , *130*603# and SMS STOP to 30246. Yet the messages keep coming everyday.
This is one of the messages : Y'ello, Double your Bundle. Get 200MB MTN Data FREE, buy 200MB for R29 valid for 7 Day. Dial *142# and select 'DOUBLE DATA' to buy this offer. Ts&Cs apply.
This is another: Y'ello! Have tons of fun with MTN Play! Visit www.mtnplay.co.za and experience a new exciting MTN world of Music, Gaming, Video and Lifestyle content. Ts&Cs.
How do I stop this as I NEVER subscribed to this in the first place and it is most annoying. These are not messages from a 3rd party either.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly follow the below.Dial *135#
Choose option 3 "pre paid service'
Then option 6 Consent settings'
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly follow the below.Dial *135#
Choose option 3 "pre paid service'
Then option 6 Consent settings'
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
I really appreciate you getting back to me.
Please could you look into why after I have done the above earlier this morning (all options are set to No) why I am still getting this message - 12:18 today:
Y'ello, Double your Bundle. Get 200MB MTN Data FREE, buy 200MB for R29 valid for 7 Day. Dial *142# and select 'DOUBLE DATA' to buy this offer. Ts&Cs apply.
This is the same message I get everyday.
Kind regards
Richard
I really appreciate you getting back to me.
Please could you look into why after I have done the above earlier this morning (all options are set to No) why I am still getting this message - 12:18 today:
Y'ello, Double your Bundle. Get 200MB MTN Data FREE, buy 200MB for R29 valid for 7 Day. Dial *142# and select 'DOUBLE DATA' to buy this offer. Ts&Cs apply.
This is the same message I get everyday.
Kind regards
Richard