LG
Lani G
1 reviews | Active since Mar 2019
20 Mar 2019, 15:33
Stop means Stop MTN
How many times must I SMS Stop/Opt-out before you actually do it. My aunt is a pensioner. Please stop *****ing her airtime to market to her, especially since we have been trying to get rid of your marketing messages since January. Don't say "You have been successfully removed from MTN's marketing list" and then send the exact same message two days later. She is never going to need data - she doesn't even what that is - or any other stupid deals. When we say Stop, that is actually exactly what we mean. Stop!
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Replies (1)MTN South Africa's replyOfficial
22 Mar 2019, 11:58Good day Lani
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have removed *** from receiving marketing message from MTN. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have removed *** from receiving marketing message from MTN. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply22 Mar 2019, 11:58
Official
Good day Lani
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have removed *** from receiving marketing message from MTN. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have removed *** from receiving marketing message from MTN. Warm regards, Jessica John Complaints Management Team
Best regards,
