MM
Mike M
1 reviews | Active since Mar 2009
24 Mar 2015, 13:54
STOP IT. STOP SENDING ME LTE SMS's
(1) I did not ask for LTE sim so Stop sending me sms's telling me that you will be contacting me for delivery (6 so far) (2) Tell UTI that if they want to speak to me , they must stop sending me sms's to phone them. I have 8 sms's in record of them doing this. (3) When I make a call on my phone, I do not want to be held on the line while you tell me that I will be contacted soon to receive a free LTE sim. I am not paying a contract to hear you advertise your promises before my calls go thru. If your delivery company wants to make arrangement for delivery ... THEY CONTACT ME. Insult also that the number for me to dial is an 031 number so it is not even a MTN number or a freecall number.
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Replies (1)
MTN South Africa's replyOfficial
27 Mar 2015, 16:38Hello chesterf,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
MTN South Africa's reply27 Mar 2015, 16:38
Official
Hello chesterf,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***