1 reviews | Active since Nov 2014
Stop Issuing Unrequested Airtime!!!
<p>This Morning I loaded a R30 airtime voucher & another of R15 in less than 30 minutes. Before making any call & did a balance check and saw that I had R44. Then proceeded to making the call that was about R5 as I was then left with a balance of R39. From the R39 balance left I purchased a R15 100mb data bundle leaving me with a balance of R24. After about an hour I decided to check my balance and all of a sudden I've been given a "WoW Bonus Airtime of R55" that seemed to have depleted R19 from my own R24 balance for me to have! Now I know that this something that Mtn has done to many that I know but I will not stand for it. It is absolutely disgusting at how Mtn sees it right to rob its own customers in this appalling manner and for what, it fails me!!! Mtn should just stop issuing ghost airtime to its customers and most importantly stop ROBBING them!!! Its no wonder people are ditching Mtn for Vodacom!</p>
Good day Bandile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day Bandile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
