PS
Pascale S
1 reviews | Active since Feb 2017
10 Feb 2017, 10:28
Stop hounding me!!!
<p>I gave my notice on my cell phone account via e-mail on 1st February to MTN. My contract ended on 24 April 2017. As it was a company registered account, they asked me to send notice on a letterhead which I did on 14/04/2016. I also went into the Rivonia branch and signed the necessary documentation. MTN ignored my e-mails, and charged me for the end part of April and the whole of May. I have responded to MTN numerous times. Now they have handed me over the SSDA. SSDA have ignored my very many e-mails and phone calls, and is now threatening me. Every week, they send a new e-mail and the amount owed goes up by R 100. All I have asked for is a complete reconciliation as to how they got to the amount they are claiming. I repeat, please send me a reconciliation which explains how you got to the amount you claim I owe, when you have overcharged me for one month and four days. </p>
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MTN South Africa's replyOfficial
11 Feb 2017, 19:33Good day Pascale Stanley,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
As per our discussion on line, please attach for me all the proof that you have requested for the contract to be cancelled. Once received we will give you feedback on the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Email has been sent to you for further assitance.
Best regards,
MTN South Africa's reply11 Feb 2017, 19:33
Official
Good day Pascale Stanley,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
As per our discussion on line, please attach for me all the proof that you have requested for the contract to be cancelled. Once received we will give you feedback on the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Email has been sent to you for further assitance.
Best regards,