stop greed i trusted you

The 23rd Dec 2015 i booked my Blackberry Q10 at Mtn hemmingways for repairs as it had constant automatic reboot and charging unit stopped working, seeing no feedback i started to contact hvrcrepairs(port elizabeth) and i was told i rejected the quote and will be charged R330, i said i none ever communicated with me thats why i couldnt just keep quite, their claims traumatised me and at times they just ignored my correspondence. I have previous copies of me trying to negotiate with them. All i need is ease they should just send me my phone without any pay as the phone is still on warranty as part of compensation as i lost business with all delays and up and downs stories.