STOP EATING OUR MONEY!!!

Your service is getting worse by the day. Your IVR gives customers no chance at all as our calls get cut. You are constantly busy therefore cannot take any calls.<br> Your service agents lie about our escalations. And, and and....I called two days ago reorting this matter and your service agent told me about closing applications which I know I should do. She said she would escalate the matter to a supervisor, I am still waiting for that response. You have been charging me exorbitantly for the past month and God knows how far back it goes. I buy bundles and airtime and you give me free extra and you just go through it like its nobody's business. I need this sorted asap as I'm afraid to buy anymore airtime or bundles because of the rate you are going through it. I have all applications closed, I make one phone call and all the money is gone. <br> I need this sorted so I can freely recharge my phone and I need a refund for all my monies and bundles that have gone with the wind this month. Your service really sucks and you should stop ignoring your customers. We dont sit and decide that we want to call you for nothing. We have real problems and you need to address them and do so efficiently