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Busisiwe N

1 reviews | Active since Sept 2020

29 Sept 2020, 07:23

STOP DEBITTING MY ACCOUNT FOR SOMETHING I DO NOT HAVE>>****IT

Can a SUPERVISOR or TEAM LEADER or anyone in MANAGEMENT , please please check your 3rd party COMPANY MONDO's emails..

Im about sick of this ****. 3rd Debit Order for a phone I dont have . July R595, August R319 , September R319, yet the phone and the SIM card were taken back on July 12.

Why have a 3rd party company giving you businness yet you have no communication with them, or am i being played by Mondo?

This query goes back to June, we're now in August and my patience has run dry. Im sick and tired of Mondo calls telling me " sorry we're working on it ", "sorry we've emailed MTN. Some one please do their job, or rather then tell me who im taking to the Ombudsman. MTN see to this nonsense, i want nothing to do with you or Mondo. STOP DEBITTING MY ACCOUNT FOR SOMETHING I DO NOT HAVE>>****IT...

STATEMENT SHOW R0.00 for billing period...tjreeeerrrrr you're ****ing me off.

SOmeone attend to this **** , right now...

GHOST PHONE AND SIM ACCOUNT NUMBER : I DONT EVEN HAVE ONE BECAUSE YOU"RE EVEN SENDING ANOTHER PERSON"S STATEMENT TO MY EMAIL.

0
Replies (8)
BN
Busisiwe N's update30 Sept 2020, 07:56
Reviewer Update
24hrs letter, not even an acknowledgement of my query, yet i receive a statement.

I will send these until i get the attention, the same one i gave the Mondo/ RewardsCo agent when they called me as MTN. 4th Statements, 4 Debit Orders, 4 Months straight for a phone i dont have for 4 months.

BN
Busisiwe N's update30 Sept 2020, 07:58
Reviewer Update
Once this is resolved I'll have to beg you and lick your feet for a refund. Some one get back to me .......Im sick and tired of your nonsense
BN
Busisiwe N's update30 Sept 2020, 08:00
Reviewer Update
Was I supposed to keep a non functional phone and sim card, is that it. Why are you debitting my account when you received your goods, in the same non working order they were delivered to me.......why....I hate you guys, really HATE YOU ....once this is done, remove me from your damn data base....
BN
Busisiwe N's update22 Oct 2020, 16:59
Reviewer Update
How nice, no response

BN
Busisiwe N's update22 Oct 2020, 16:59
Reviewer Update
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BN
Busisiwe N's update22 Oct 2020, 17:00
Reviewer Update
and your Social Media team doesnt even bother themselves to find out what my query is about

BN
Busisiwe N's update22 Oct 2020, 17:00
Reviewer Update
Im waiting for a call from a Manager, ive sent this to the ombudsman
BN
Busisiwe N's update22 Oct 2020, 17:21
Reviewer Update
Get Kimono to call me ASAP.