SM
Solly M
1 reviews | Active since Jan 2013
18 May 2015, 20:36
Stop debiting my account
When I complained that you debit my account without me having an account with you, your response was that all my accounts with you are closed. However, this month, like you always does, debited my account. Please stop that practice because my account with you ended in March 2015 and I have asked you numerous times to cancel it. I will never ever take an account with MTN because it does not end even after its 24 months and continues even when I let you know that it should end.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
25 May 2015, 15:32Hello sollyMas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply25 May 2015, 15:32
Official
Hello sollyMas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
