dM
dimakatso M
1 reviews | Active since Aug 2013
02 Apr 2016, 07:47
Stop debiting my account
My cellphone contract finished beginning of January 2016 and I called in to make sure they never debit my account since I'm done with their contract but they keep on DEBITING my account even though I no longer receive the benefits of a contract.I tried calling them several times but i just never get through.Their service and network are so bad.I don't owe them anymore why do they keep on debiting my account?
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Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 19:21Hello dimakatsomosoma,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The amount that we debited in February was for the invoice dated 2016-01-20 and the last amount that we debited in March was for your usage up until the date that your number was migrated to prepaid on 2016-02-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The amount that we debited in February was for the invoice dated 2016-01-20 and the last amount that we debited in March was for your usage up until the date that your number was migrated to prepaid on 2016-02-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply04 Apr 2016, 19:21
Official
Hello dimakatsomosoma,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The amount that we debited in February was for the invoice dated 2016-01-20 and the last amount that we debited in March was for your usage up until the date that your number was migrated to prepaid on 2016-02-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The amount that we debited in February was for the invoice dated 2016-01-20 and the last amount that we debited in March was for your usage up until the date that your number was migrated to prepaid on 2016-02-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***