NT
Nomathemba T
1 reviews | Active since Apr 2012
28 Oct 2015, 14:34
STOP CAUSING ME GRIEF
I always call in regarding my Director's data problems and have had no issues with any of the other consultants with respect to getting the information I need etcetera. Today, this young man insisted on making my life (and my swamped Director's life) rather impossible. He simply refused to divulge how much data was available on the 3G card. When I relayed this to my Director, he was less than thrilled. Dear Mzimkhulu, Director's do not have time to call call centres, that is why they have PAs. Please stop letting down your entire company because your attitude leaves less to be desired. On top of that, you assume I called the incorrect number and tell me to call exactly the same number as I dialed. Pass the buck much?
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MTN South Africa's replyOfficial
29 Oct 2015, 15:01Hello zinny,
Thank you bringing this matter to our attention via helloPeter
We apologise for your inconvenience experienced due to the unproffesional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management.
We would like to assure you that we are actively working to improve our service.
Best regards
Nompumelelo
REQ:***
Thank you bringing this matter to our attention via helloPeter
We apologise for your inconvenience experienced due to the unproffesional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management.
We would like to assure you that we are actively working to improve our service.
Best regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 15:01
Official
Hello zinny,
Thank you bringing this matter to our attention via helloPeter
We apologise for your inconvenience experienced due to the unproffesional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management.
We would like to assure you that we are actively working to improve our service.
Best regards
Nompumelelo
REQ:***
Thank you bringing this matter to our attention via helloPeter
We apologise for your inconvenience experienced due to the unproffesional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management.
We would like to assure you that we are actively working to improve our service.
Best regards
Nompumelelo
REQ:***
Best regards,