RD
Rose D
1 reviews | Active since Sept 2015
08 Sept 2015, 11:14
Stop billing us
My husband got a sms saying we missed 2 months of payment and we must pay otherwise they cut of his phone. We have proof that the payments did go off on debit order. This is not the 1st time it has happend and when i go into the shop to change the payment date to later it just never happens. Im gatvol of mtn... the debit orders doesn't go off or go off wrong then i have to go into the shop and make it right because his a driver. I don't always have the time or energy to correct your faults.
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MTN South Africa's replyOfficial
09 Sept 2015, 15:05Hello Biancavd1,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this.
Please kindly provide us with the account information as we can't pick up an info on our systems with the number and ID no you've provided.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this.
Please kindly provide us with the account information as we can't pick up an info on our systems with the number and ID no you've provided.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Best regards,
MTN South Africa's reply09 Sept 2015, 15:05
Official
Hello Biancavd1,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this.
Please kindly provide us with the account information as we can't pick up an info on our systems with the number and ID no you've provided.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this.
Please kindly provide us with the account information as we can't pick up an info on our systems with the number and ID no you've provided.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Best regards,