Stop being lazy and do your job

Well MTN. You set your own standards regarding service. As per your own employees, they even state how bad the company has become in the service department side of things. So my debit order didn't go off, surprisingly as mentioned by one of your employees is that they get it a lot as it has something to do with a public holiday. You then cut off my phone, in turn making it harder to communicate and make the necessary arrangements to pay the outstanding amount. What a genius move from your side. So I go through the trouble trouble go and pay it in-store, and surprise surprise, my phone is activated again seems that your accounts departments not. I am still getting no payment messages from you after all has been settled. Please stop being lazy and resorting to automate everything! Most of your trouble comes from doing the easier job and thus not looking after clients. I would be crazy to go on with you when my contract expires.