stop appologising and reimburse my monies

Hi Ayanda REQ*** Normally when something is put into place it is suppose to work now clearly this did not work so the customer must be held liable for something that was not properly implemented by MTN therefore I need to be reimbursed for the monies taken or deducted. As for the suspension part an SMS was sent to my phone on the 17/04/2015 at 21:38 stating that my services would be suspended so if you say your system tells you that the services was only suspended on the 18/04/2015 at 06:11 so why send an SMS the 17th if they only did the suspension on the 18th once again MTN`s fault not the customer. the service was unsuspended because I made a payment of R6012.00 to get it unsuspended.so if the credit limit was properly put in place I would have only had to pay R1300 which I still would have claimed back as I was not using the service for the said time I was sleeping so please stop apologizing accept that MTN was in the wrong and reimburse my money. You keep on saying its not your intention to displease me its now almost 26 weeks we are going around in circles just admit you were at fault and reimburse my monies.