KP
Karin P
1 reviews | Active since Jul 2015
15 Jul 2015, 15:39
****** TABLET
I phone MTN at *** for 36 times Monday night (13/07/15) to report my ****** tablet after a break in at my house during the day. I didn't get any response as the self help option requested the cell nr, which I don't have at that time, and there was no option to talk to an operator to give my ID nr. I went to the store on Tuesday morning with my contract I had at work to block my sim card, which was done. I asked the lady to trace my previous contract as my laptop was ****** as well. She couldn't found details and refer me to head office and gave met the number. I asked her to make the call for me and she just said that it is not her duty to do so. I've tried yesterday and today to get hold of MTN head office for assistance without any luck. I had to hold the line for a long time and got cut off.
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MTN South Africa's replyOfficial
29 Jul 2015, 08:37Hello du Plessis Karin,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of one of our employees at MTN, Witbank Highveld Mall. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that your number *** was suspended on 2015-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of one of our employees at MTN, Witbank Highveld Mall. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that your number *** was suspended on 2015-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 08:37
Official
Hello du Plessis Karin,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of one of our employees at MTN, Witbank Highveld Mall. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that your number *** was suspended on 2015-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We apologise for the unprofessional behaviour of one of our employees at MTN, Witbank Highveld Mall. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that your number *** was suspended on 2015-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,