LH
Luci H
1 reviews | Active since Jun 2011
18 Feb 2016, 13:01
****** SIM Card not deactivated
My Laptop bag was ******. Went to MTN to stop my 2 simcards for data. MTN replaced 2 SIM Cards. My cell phone sim was deactivated in error, went back to rectify the fact. My one SIM card was not deactivated and whoever stole my bag used the data card for cell phone calls for R3600 in month 1, R2600 in month 2, R2600 in month 3. Queried my bill, Asked MTN for an investigation. No response from MTN at all. reference number form MTN *** [#***3]
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MTN South Africa's replyOfficial
26 Feb 2016, 16:30Hello luciblue,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply26 Feb 2016, 16:30
Official
Hello luciblue,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***