****** PHONE - MTN MAKING IT WORSE

I am writing to you regarding my utter frustration experienced with MTN in the last week.<br> I am on a contract, and unfortunately, my cell phone was ****** from me on the 19th of June 2015 at around 6:45pm at Greenstone Shopping Centre.<br> 18 calls were made to try block my sim card only to get dropped constantly and thus not allowing me to block the sim card, and allowing the ***** to do what he pleased with my phone. Sensitive data accessed by the ***** because MTN couldn't do their job. <br> Managed to get a cell tower location with an app I had, and went to the SAPS with this information. BUT police couldn't help me because I had no ITC number because MTN couldn't do their jobs. I was told by the Constable that my phone could have been located if I had an ITC number from MTN as it would have provided a specific location. <br> It is safe to conclude that it is the direct result of MTN failing to do their jobs correctly that has resulted in me being unable to recover my device, and thus, pay for a contract of which a large chunk of I do not own anymore, a direct result of MTN's incompetence.<br> <br> Want a response for what MTN is going to do for me now, since I don't have a phone because of them.