****** Phone

My Phone was ****** and when my fiance wanted to claim for insurance MTN is telling her they cant pick it up and she must phone 24hr mobility and when she did they cant also pick it up, when my fianc? took out this contract for me I was with her at MTN carlton centre and the consultant asked us if we want insurance and we actually insisted that we want insurance. someone needs to be held responsible for this and sort out this mess I phoned carlton centre branch and no one picks up on the number ***. on 16/06/2015 my fianc? ? went to southgate branch to block the phone she was told they cant assist she must phone 808 herself what nonsense is that what is the point of having branches.