MK
Medupe K
1 reviews | Active since Feb 2015
26 Feb 2015, 12:52
****** phone
my work phone was ****** through a window in my car at a filling station on the 2nd of February and i reported it to my administrator at work and the response i got from the MTN insurance was that I was negligent and they said they were going to pay if the window of the car was broken to show that the person who took my phone used force. that is bull why in the first place are we paying for insurance for? i sent MTN an email 3 times and until today i haven't received any constructive response from them.
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MTN South Africa's replyOfficial
03 Mar 2015, 14:41Hello fleurhofN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply03 Mar 2015, 14:41
Official
Hello fleurhofN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***