1 reviews | Active since Jan 2016
****** Phone
<p>My phone was ****** 2 days ago. I immediately went to the MTN Store in Middelburg Mall where a sim swop was done, and I was told my old number will be working within 2 to 24 hours.</p> <p>After 24 hours my old number was still not working and I called 808.</p> <p>I was told the request for a sim swop..get this...WAS SEND TO MY ****** NUMBER AND WAS REJECTED.........</p> <p>I was told they will do an override and again, must wait 2 to 24 hours.</p> <p>Still did not happen and I am still waiting for my old number to be activated.</p> <p>MTN... YOUR SERVICE SUCK...PATHETIC</p> <p> </p>
Good day Sydneu,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the sim swap was done on the 2016-12-15 and the sim card is currently active on our network.
If your sim card is still not active on your side please do not hesitate to contact us for further assistance?
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Sydneu,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.
Please note the sim swap was done on the 2016-12-15 and the sim card is currently active on our network.
If your sim card is still not active on your side please do not hesitate to contact us for further assistance?
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***