1 reviews | Active since Apr 2012
****** money
<p>i requested in December that my 3G contract that was expiring be changed to prepaid. I received a letter saying this would be done. In marching realized Mtn was still deducting money R129 for 2 months. I emailed again and and was told they were sorry, they would cancel it now, regardless of the fact that they had taken my money for 2 months. But then at the end of april they took R700 again! When I went into the store, they called accounts or cancelation department or something and I spoke to a man who said they realized their mistake and had done a audit on the account and had realized that they need to repay me which they would do. Great I thought! And then in June, took another R45 more rand. Does Mtn think that it is ok to just keep *****ing my money? At what point will they stop abusing my account and repay my money? What else am I supposed to do? </p>
Good Day Amanda Holm1984,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled on 04-05-2016, and the credit has been passed to your account. Kindly allow a turnaround time of 5 to 7 working days for the amount to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards
Zukiswa
REQ: **********
Good Day Amanda Holm1984,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled on 04-05-2016, and the credit has been passed to your account. Kindly allow a turnaround time of 5 to 7 working days for the amount to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards
Zukiswa
REQ: **********
Good Day Amanda Holm1984,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled on 04-05-2016, and the credit has been passed to your account. Kindly allow a turnaround time of 5 to 7 working days for the amount to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards
Zukiswa
REQ: **********
Good Day Amanda Holm1984,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the contract was cancelled on 04-05-2016, and the credit has been passed to your account. Kindly allow a turnaround time of 5 to 7 working days for the amount to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards
Zukiswa
REQ: **********
