****** from by MTN!

I have been an MTN customer for many years and the service has generally been very poor but now I have had enough. In March 2021 I changed my contract and ever since I have only had problems. For instance, I lost data, minutes, etc. At some point 18GB were taken out of my account and this is not the only time that it happened. The contract that I am on currently is R299 p/m but R369 was deducted for several months. In essence MTN is *****ing from me and when I go into stores for assistance no one is able to help or perhaps let's say not interested to. I was advised by a consultant in Brooklyn branch to reverse my stoporder until the matter is resolved which I had done. This means that monies owed need to be refunded and I should be billed for the correct contract and consistently so. I don't mind paying but I am not prepared to be ****** from by MTN.

This morning I received a text informing me to AGAIN pay R369 as the stop order was reversed and my account therefore not paid. The billing profile quoted was BA***. I will not pay the R369 since I am on a R299 contract as stated several times.

MTN is as far as I'm concerned a total joke and I will not hesitate to take to other social media platforms to have this resolved..