1 reviews | Active since May 2018
****** Data, SMS, Airtime
I upgrade my account to a wifi router and using dual sim. My data on my device was loaded on 17th August 2018. 10GB and 10GB nite surfer. I bought 1GB on the 16th August as well. When I check my data last nite its on 9KB. My sms is all gone. My airtime is gone. I called in and was inform that my account is with legal, why I don't know. How is this possible ova 2days. I am so disappointed as im told about apps running in the background. I have switch off all these apps months ago. If I need to use an App it requires permission. OVER TWO DAYS 11 GB of data is used. Our Company does not even use that much data. I want to cancel my contract, gatvol of being ******* and told it your fault.
Good day Sharon McKinnon,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that you have already used 11.61GB of data for this cycle, you can query the charges after the invoice closes on the 2018-09-16. Below i a view of your current balances...
Balance Summary
Balance Balance Type Unit of Measure
0.00 Airtime Rand
52:46 Anytime Minutes Minutes
108.26 Internet MB
0.00 Remaining Usage Rand
94 SMS Units
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
Good day Sharon McKinnon,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that you have already used 11.61GB of data for this cycle, you can query the charges after the invoice closes on the 2018-09-16. Below i a view of your current balances...
Balance Summary
Balance Balance Type Unit of Measure
0.00 Airtime Rand
52:46 Anytime Minutes Minutes
108.26 Internet MB
0.00 Remaining Usage Rand
94 SMS Units
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,