****** DATA AND INCREASED BILL - DISGUSTED!!!

Where do I begin to say what happened - well I have ended up on HELLOPETER, and that says it all.. It has been happening since Nassua mobile closed down and we were reverted to our carrier - mine being MTN. Call centers were not working and on strike so that customer service was unavailabe for a long period of time - all the while being billed almost double of my original plan with Nassua. My online account was a waste of time and still is, because there is sections for queries, checking you itemised billing etc, but nobody gets back to you - ever - and you cant view you bills due to it being 'unavailable' - what a pathetic excuse for a company. Dont you know MTN, that customer service should be your key initiative for future growth of your company and services? So after a few months of extreme stress and anxiety caused my bank account being depleted of funds excessively and every month increasing, i finally waited 40 minutes for the call center when they were up and running again. I got through to a lady (whos details i have) and she said, oh dear lets put you on the R200 top up migration and it will come into effect in the next billing. Well it has quadrupled now!!!