****** data and call minutes by MTN

As the new month rolled over, my minutes and data disappeared and were not rolled over. I called on the 13th of August and I was told to call to follow up the following day as this has happened to a lot of their customers due to a technical issue. I did and Anathi said it was too early for the issue to be resolved, and she was going to escalate the issue. Then I forgot to check again and today I called having misplaced the reference number and lo and behold, the case has not be escalated and I was informed on the 2nd call. Now I have a new number that I will need to do a follow up on. This is not the 2sr time of pathetic service with MTN. 1st was the instore at the V&A Waterfront where Amanda Scholtz held my phone for 2 weeks before handing it in for repairs ending with me having to buy a new phone to travel with and MTN did NOTHING to compensate me. They ***** your data and airtime and peace