****** data again

Last night i loaded R100 airtime which i converted R50 to 1GB i day data. This has still not loaded on my phone and when i checked my airtime balance is now R49. I called 135 and option 0 is apparently an invalid option. I went onto my laptop and started a chat with Mariam which is actually working for MTN Nigeria and is now help here in South Africa. The email address give for customer service only responds a week later as i have emailed them before. I would like to know if Rob Shuter gets his airtime and data ******? What is Robs plans with regard to the poor service from MTN??? and how do i get my data??