****** DATA - AGAIN!
<p>I bought 1gig of data on mtn yesterday. I watched 2 Facebook videos and not only was my data balance zero after this; R30 of airtime disappeared too! My phone data usage meter indicates 45MB only were used during this time. This is theft!</p> <p> </p> <p>I could be lead to believe that my phone is at fault but with my Axxess internet account I use 1gig (on 6 month rolling average) every 4-6 days!</p> <p> </p> <p>I have been a loyal MTN customer for 14 years and I seriously doubt that I will continue this relationship with a ********** service provider since this has happened MULTIPLE times. </p> <p> </p> <p>Disgusting!</p>
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MTN South Africa's replyOfficial
17 Oct 2016, 20:30Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed your account and have noted that the R30 airtime was loaded on 2016-10-13 at 15:37:20 but there was no 1GB data bundle loaded on your number during this period or data bundles available, therefore your data usage was billed from your airtime.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 20:30
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed your account and have noted that the R30 airtime was loaded on 2016-10-13 at 15:37:20 but there was no 1GB data bundle loaded on your number during this period or data bundles available, therefore your data usage was billed from your airtime.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,