CC
Chad C
1 reviews | Active since Feb 2014
03 Nov 2015, 07:48
****** data
How can I pay R260 for a 2 gigabyte data bundle that has just disappeared, purchased via Fnb app you state that I am buying the mentioned 2gig data ,no where does it say I'm only renting it or leasing it for a limited time , and if so I should be getting a refund on the amount not used ,this can only amount to theft.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Nov 2015, 12:14Hello Chadclarke1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information regarding the 2GIG you recharged with via fnb app on the cell number you have provided
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information regarding the 2GIG you recharged with via fnb app on the cell number you have provided
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 12:14
Official
Hello Chadclarke1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information regarding the 2GIG you recharged with via fnb app on the cell number you have provided
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information regarding the 2GIG you recharged with via fnb app on the cell number you have provided
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,